Introduction
At Simba Paka Safaris, we are dedicated to protecting your privacy. This Data Protection and Privacy Policy outlines our practices regarding collecting, using, disclosing, and protecting your personal information when interacting with our website and services. We conduct our business in compliance with the Data Protection and Privacy Act 2019 of Kenya and other applicable laws.
Information We Collect
We only collect personal information when you contact us regarding a primate or wildlife safari in Rwanda or Uganda.
Personal Information: Your name, address, email address, telephone number, and passport details are necessary for obtaining travel permits.
Payment Information: Your payment details are processed securely through PesaPal, without being stored on our servers
How We Use Your Information
- To manage and secure necessary permits using limited required information
- To make reservations at lodges, provide only your name under the booking made by Simba Paka Safaris.
- To respond to your inquiries and fulfill your requests for our safari services
- For internal purposes such as data analysis and website optimization through Google Analytics which collects anonymized data.
Disclosure of Your Information
Your data is not shared with third parties, except:
- When required by law, in which case we will make every effort to notify you in advance
- As necessary for booking lodges and obtaining access permits, such as gorilla and chimpanzee trekking passes, where only essential information is shared.
Data Security
We prioritize the security of your personal and financial data. Our website does not process credit card information directly, this is handled through PesaPal’s secure platform. We have implemented robust physical, electronic, and managerial procedures to prevent unauthorized access and maintain data security.
Data Retention
We retain your data only as long as necessary for the specific purposes for which it is collected and by legal, accounting, or reporting requirements.
Your Rights
Under the Data Protection and Privacy Act 2019, you have the right to access and correct your data, request its deletion when no longer necessary, and object to certain ways of processing your information.
Changes to Our Privacy Policy
Any changes to our privacy practices will be reflected in this policy and will apply to information collected under the then-current notice. We will notify you of any significant changes to our practices.
Contact Us
If you have any questions or concerns about our Data Protection and Privacy Policy or data handling practices, please contact us via email at info@simbapakasafaris.com or call us at +254727325231.
This policy is effective as of 30th January 2025