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Simba Paka Safaris · Legal

Data Protection and Privacy Policy

Effective date: 30 January 2025

Overview

Simba Paka Safaris is committed to protecting your privacy and handling personal data responsibly. This policy outlines how we collect, use, share, and protect information when you interact with our services.

We operate in line with applicable Kenyan data protection requirements, including the Data Protection and Privacy Act, 2019, and related lawful processing obligations.

Information We Collect

  • Contact details such as your name, email address, phone number, and country of residence.
  • Travel information needed for planning permits, accommodation, and logistics.
  • Passport details only where required for permit processing.
  • Payment details are processed via secure third-party providers and are not stored on Simba Paka Safaris servers.

How We Use Your Information

  • To design, confirm, and deliver your requested safari itinerary and services.
  • To secure permits, park access, and accommodation bookings as required by authorities or partners.
  • To respond to inquiries, updates, and service-related communication.
  • To improve website and service performance through anonymized analytics.

Data Sharing and Disclosure

We only share the minimum necessary information with trusted providers involved in delivering your trip, such as lodges, permit offices, and operational partners.

We do not sell personal data. Data may be disclosed if required by law or lawful authority, in line with applicable legal process.

Security and Retention

  • We use administrative and technical safeguards to prevent unauthorized access.
  • Sensitive payment processing is handled through secure payment gateways.
  • Personal data is retained only as long as operationally necessary or required for legal, accounting, or reporting purposes.

Your Rights

Subject to applicable law, you may request to:

  • Access personal data held about you.
  • Correct inaccurate or incomplete data.
  • Delete data no longer required for legitimate processing.
  • Object to specific processing activities where lawful grounds apply.

Policy Updates

We may update this notice from time to time. Material changes will be reflected on this page together with the revised effective date.